Hello,
I am requesting assistance regarding a $45 AppSheet Starter charge billed on July 31, 2026.
My AppSheet application was used for a specific event that has now ended. On July 25, 2026, I deliberately switched the application from Deployed to Prototype because it was no longer being used.
At the time, I genuinely believed that switching the application back to Prototype would also stop the paid subscription and future billing. I only discovered after seeing the $45 charge on July 31 that the application’s deployment status and the AppSheet subscription are managed separately.
As soon as I understood this, I switched my account to the Free plan. My account now shows a monthly bill of $0.
I understand that the Starter subscription was technically still active on July 31, so I am not claiming that the charge was a billing error. However, since the application had already been intentionally taken out of deployment on July 25 and was no longer being used, I would be very grateful if AppSheet could consider a one-time courtesy refund of the $45 charged on July 31.
I am currently unable to contact AppSheet Billing directly because, after switching to the Free plan, the Help Center shows no available contact options.
Could an AppSheet team member please help forward my request to the appropriate Billing team or advise me on how I can request this refund?
Thank you very much for your assistance.