Hello AppSheet Support Team,
I urgently need your help restoring access to my AppSheet application.
I purchased an annual AppSheet Starter subscription for 3 users. Before purchasing the subscription, I had been testing my application with 13 users.
After purchasing the annual subscription, my application started displaying the following license error:
“30-day license usage (13) exceeds purchased licenses (10).”
I attempted to purchase 10 additional licenses for one month, hoping this would restore access, but I did not complete the checkout and did not receive a payment confirmation.
I have now removed all other users and intend to use the application exclusively with the 3 users covered by my annual subscription.
The situation is extremely urgent. This application is essential to my company’s daily operations, and our entire business workflow has come to a standstill because we cannot use it. This is causing serious disruption to our work.
Could you please urgently review my account and annual subscription, update or reset the license usage information if necessary, and restore access to my application as soon as possible?
I have already paid for the annual subscription, and I do not want to purchase additional licenses unnecessarily when I intend to use the app with only 3 users.
I would greatly appreciate your prompt assistance, as every hour without access is affecting our company’s operations.
Thank you for your time and understanding. I look forward to your urgent response.
Best regards,
AppSheet customer