Prototype app blocked – Request Monthly User Count reset

AppSheet AppSheet Q&A
1

Hello AppSheet Support Team,

My prototype application is temporarily blocked because it hit 12 users activity count limit. The unintended users accessed the app before I restricted the settings.

I have already resolved this by removing the extra users, restricting our sharing list to only active users, and enabling strict sign-in.

Could you please help us by manually resetting the activity counter for this application?

  • App Name: DATAENTRY KCS
  • App ID: (PII Removed by Staff)

Thank you so much for your support!

2

Hello @pham_yen,

Welcome to the AppSheet Community! I’m sending you a PM so that we can get this fixed.

Regards.

3

Closing the loop on this…

I’m afraid I received no response from @pham_yen - I hope it is because the issue is resolved - so I must close this thread but please keep coming back to this wonderful community