Promised EU Data Migration delayed past 10-day window — No update from AppSheet Support (GDPR issue)

AppSheet AppSheet Q&A
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Hi everyone,

I’m reaching out to the community to see if anyone has faced a similar situation or knows how to properly escalate this with Google/AppSheet support.

I am adapting an AppSheet app to launch in Europe, which strictly requires compliance with GDPR (General Data Protection Regulation) and data residency within EU servers.

I was in direct contact with AppSheet Support, and they explicitly confirmed via email that the migration of my app’s data to EU infrastructure would take 10 days. However, that timeframe has now fully passed, I have received no update, and support has gone silent despite my follow-ups.

This delay is blocking my launch and putting my project at serious legal risk regarding data compliance.

I’d really appreciate any help with the following:

  1. Escalation channels: Is there an official Google Cloud / AppSheet Community Manager or Premier Partner who can help escalate stalled GDPR migration tickets?

  2. Checking status: Is there any way to verify on my end if the EU residency transfer was actually performed in the background?

  3. Experience: Has anyone successfully resolved a broken timeline for EU data residency with AppSheet recently?

Thanks in advance for any insights or help!

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Attn @Jose_Arteaga

@devingu, your team is failing.

3

Thanks @Steve,

Hello @victhorr,

I will be sending you a PM shortly.

4

Hello @victhorr,

Thank you for sharing those ticket details with me. I completely understand the urgency around this for your GDPR compliance.

I have escalated the ticket explicitly requesting a status update.

My sincere apologies for the delay and lack of communication so far—I will keep a close eye on this and update you as soon as I hear back.

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@Jose_Arteaga, can we get an update on this?

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Good morning!

I received an internal update heading into the weekend indicating that the engineering team is actively addressing this, with progress targeted for this week.

While I’m waiting for them to work their magic, I will keep a close eye and follow up as soon as I have a firm confirmation.

7

Thanks so much for the update, Jose. Hopefully, the activation process goes smoothly. Please let me know once you can confirm the European portal is up and running, because the AppSheet engineering team doesn’t have an ETA for it yet either

8

Hello @victhorr,

I just got an update that everything should be Ok now!

Looking for confirmation on this :slight_smile:

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Hi Jose,

Yes, I now have access to the European portal. The only remaining issue is that the “Copy to region” button to transfer the existing application to the European portal is still not appearing for me. I am not sure if you can assist me with this part as well.

Thank you so much for your help in getting the European portal activated for me—I am truly grateful for your support!

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That is wonderful news!

I understand there must be an option under Manage > Collaborate & Publish > Copy App (see article below)

If that option is not enabled I suggest getting back to the support person.

Let me know if I can be of any assistance please.