Hello,
Our OAuth app verification for project chatplus-1358 (project number: 897606838735) has been stuck at the “Privacy Policy requirements” review stage, and we have never received any email from the Trust & Safety team for this request.
Timeline:
- Submitted the verification request in early July 2026 (branding + data access).
- “App Homepage requirements” and “Brand handling guidelines” were approved (last review date shown: July 10, 2026).
- “Privacy Policy requirements” has shown “in review” ever since, with no progress for over a month.
- The Verification Center says the first Trust & Safety email is sent within 3-5 days of submission, but no acknowledgement email ([Action Needed] OAuth Verification Request Acknowledgement) has ever arrived.
What we have checked / tried:
- Searched all mailboxes for the user support email and developer contact addresses, including spam and trash - nothing for this project in 2026.
- Email delivery itself works: another project in our organization received T&S acknowledgement and approval emails normally during the same period.
- On Aug 5, 2026 we updated the developer contact emails on the Branding page (the console confirmed “the verification request will be updated”), hoping to re-trigger the email. Five days later, still nothing.
Since we have no email thread to reply to, we have no way to respond if the reviewers are waiting on us, and the review appears to be deadlocked.
Could someone from Google please:
- Resend the Trust & Safety acknowledgement email for project chatplus-1358, and
- Check why the Privacy Policy requirements review has been stuck since early July?
Thank you.