Hope you are going well! I am new Admin in my Company. My Company had an Admin account on Google Workspace but I am not able to back up this admin accourt because i don’t know the email use for the creation of the ADMIN ACCOUNT and the old Admin has left the company and he didn’t let any information.
So i would like to know how i can back up this account or to open a new Admin account for google workspace.
Sorry to post here because i can’t contact the Google Worspace Support because i need to contact logon on the Admin portal
If you don’t have the primary admin’s login, you’ll need to use the Google Workspace Account Recovery process to regain access. Go to https://admin.google.com and click Forgot email?, then follow the prompts with your domain name to identify the admin account. If that fails, use the Google Workspace Support for account recovery without login form at https://support.google.com/a/contact/recovery — you’ll need to verify domain ownership via your DNS records. Once recovered, you can sign in to the Admin console and create a new super admin user under Directory > Users. Without recovery, you’ll need to prove domain control before Google can reset or assign new admin access.