Issue: GBP data missing from scheduled email PDF

Data Studio Data Studio Q&A
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1

We are experiencing an issue with Scheduled Email Delivery in Looker Studio.

Our report uses the Gladior Google Business Profile connector.

The GBP data displays correctly when viewing the interactive report.

We also manually downloaded the report as a PDF, and all GBP data appears correctly.

However, when Looker Studio generates and sends the PDF through Scheduled Email Delivery, the GBP data is missing from the PDF. (Monthly)

Results:

  • Interactive report: Working correctly
  • Manual PDF download: Working correctly
  • Scheduled email PDF: GBP data missing (Monthly)

This suggests the issue may occur specifically during automated scheduled PDF rendering.

Please investigate whether there is an issue with Scheduled Email Delivery rendering data from third-party/community connectors.

2

Hi @Chrysales_Borlagdan,

Two quick things to check:

  1. Check Data Credentials: Edit the Gladior data source and ensure Data Credentials is set to Owner’s Credentials instead of Viewer’s Credentials. Scheduled email deliveries fail silently on community connectors if set to Viewer.
  2. Pre-cache with “Extract Data”: Scheduled email rendering uses a headless browser with a strict timeout. If Gladior takes a few seconds to call the GBP API, the PDF snapshot gets captured before the data loads. Connecting through Looker Studio’s Extract Data connector pre-caches the numbers so the scheduled PDF never renders empty.
3

We ran into the exact same thing a while back and the credentials fix @srivilliamsai mentioned is almost certainly your culprit, switching to Owner’s Credentials made a huge difference for us with third-party connectors. The Extract Data approach is also worth doing alongside it, especially if your GBP connector has any lag pulling in the data. Hope that gets it sorted for you!