How to manage after timed out ?

Google Cloud Build with AI Conversational Agents (Dialogflow CX)
1

Hi,
When take any action after session timeout in Google Dialogflow CX it responses “Unknown”.
How can I handle and manage after session timed out?
For example I want response a specific message when session timeout.
Thanks.

2

Hi @oozturkplus ,

Welcome to Google Cloud Community!

Dialogflow CX itself doesn’t offer a direct way to trigger a custom response at the moment of timeout. Instead, the solution requires a two-pronged approach:

  • Client-side code to monitor session activity and send a custom event to the Dialogflow agent shortly before the expected timeout.
  • Custom event handler within the Dialogflow agent to respond with a specific message when that event is received. This prevents the default “Unknown” response and provides a better user experience.

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