How to contact Appsheet Support these days

AppSheet AppSheet Q&A
1

I used to have no problem contacting appsheet support, but now it pushes me towards Google Workspace Support, which tells me Appsheet is a Google product, but it can’t offer any support for it, and it tells me to go back to dedicated appsheet support, but that pushes me back to Workspace?

2

Attn @Jose_Arteaga @Shourya_Tomar @cschalk_ws

3

Thanks @Steve!

Hello @Glenn_Pearson,

Welcome to the AppSheet Community! I do apologize for the inconvenience. First of all it is important to mention that AppSheet support is not available for free accounts.

If you have a license then please follow the steps below:

  1. Go to Appsheet help

  2. Scroll down to the bottom, you will find a box with the following text

    Need more help?

    Try these next steps:

    Contact us
    Tell us more and we’ll help you get there

  3. At this point you will be redirected to a three steps process in which users will possibly find answers to the query they have. Click Next

  4. Click Next Step

  5. Specify your preferred language and either click on Chat or e-mail

4

@Jose_Arteaga like I wrote, it doesn’t work. I have been an appsheet user since long before it was owned by Google. I have 300 appsheet licences,a nd these days I can’t contact support. Like i wrote, it pushes me back to Google Workspace, and the bot there tells me it can’t help with appsheet.

The old support email addresses just return automated replies saying they are no longer monitored.

One would think/expect that Appsheet support should be easily accessible from the Appsheet admin console itself, but guess what, that just puts me back in the Workspace infinte loop also.

@Steve thanks for bringing attention to this

5

That is interesting! I will send you a PM shortly to further investigate.