Hello friends,
I have watched several videos about enabling the external chat option from the admin panel, and I have followed all the steps. However, I still cannot add an external person to the chat spaces. Does anyone have a solution?
Hey! I am a Google Chat product expert and would love to learn more so I can assist you.
Is the ability to add external users to your space enabled? Before you can add external users you have to ensure that option was enabled when the space was first created since can not be changed after space creation.
If that is not the issue then what error message are you getting when trying to add external users? Are they other Workspace domain users or are they regular Gmail.com users?
The option to add external users is already enabled in the admin panel.
Some of the users are from different domains, while others are regular Gmail users.
However, when I try to create spaces, I don’t see any option (such as a checkbox) to add external users—this is the case for both private spaces and spaces within my domain.
What workspace edition do you have? Not all of them allow external users to be added to spaces that your domain creates and so the external users setting is geared more for one on one conversation and if your end users can be added to other domain spaces.
Unfortunately the comment got hidden from view so I unable to figure out what you were saying SKP503. Feel free to try again but without any personal sensitive information including email addresses or even non Google articles links and if posting a screenshot, ensure to blur out all PII and sensitive information.
Displaying a switch that can’t be flipped creates an awful UX.
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