[Dialogflow CX] Whenever a user sends "Hi" or "Hello", the chatbot always goes back to the beginning

[kevinshu]

Whenever a user sends “Hi” or “Hello”, the chatbot always goes back to the beginning.

I assume that’s because chatbot is always detecting the welcome intent.

Is there any best practice for preventing the above situation?

[maricarp]

Hello @kevinshu ,

You can check these link for the best practices. Moreover, you can also check the quickstart and tutorial for Dialogflow CX to guide you.

I hope this helps.

[kevinshu]

Thanks for replying, but it seems like this doesn’t fit my problem.