DialogFlow CX - turn off micro if DTMF

Google Cloud Build with AI Conversational Agents (Dialogflow CX)
1

Hi, I’m using DTMF to capture information from my customer.

The problem is that the noise around the customer or other peoples talking can be captured by the bot and lead to a no match.

Is there any possibility to turn off the microphone when DTMF is enabled ?

Thx for your help.

2

Hi!

Unfortunately, there is no way to do that with the built-in integration. To achieve that, you must create a custom integration by yourself.

Best,

Xavi

3

Ok Thx.