Hello,
I have been completely stuck for 3 days. I am trying to deploy a Firebase app, but it fails because I need to enable “artifactregistry.googleapis.com”.
My Project ID is: redacted by Staff
My account does NOT belong to any organization.
When I try to enable the API, I get the error: “FAILED_PRECONDITION: Billing account for project ‘redacted by Staff’ is not open.”
My billing account is linked, and I added a new credit card 3 days ago. The billing dashboard shows no errors.
The biggest problem is that when I go to the Google Cloud support page to create a case, it says: “Your current support plan does not allow you to create cases for the selected project.”
I am in a complete deadlock. I cannot deploy because of a billing issue, and I cannot contact support to fix the billing issue.
Can a Google employee please look into my account and see why my billing account is considered “not open” and why I am blocked from even creating a billing support case? This is extremely urgent and I am completely blocked.
Thank you.
@bethel_bethel The message you’re seeing about your support plan likely refers to technical support. You need to access the dedicated Billing support channel:
Try accessing the Google Cloud console’s billing support page directly via this link: https://console.cloud.google.com/support/chat?category=billing This should guide you through options to contact Cloud Billing Support.
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Sounds like the same issues I’ve been having with everything to do with developer program that’s lately between billing issue between sign on issues now just trying to get on this forum to even reply back having to sign in or should I say sign back into my developer account 30 times just to get it to load and constant hang ups due to Google being greedy and trying to pluck a dollar every time they get a chance on a developer program supposed to be for a student on a budget for free it’s ridiculous and kind of pathetic I’m stuck on five different paths right now can’t move anything then arguing with customer support that doesn’t understand that the system is jacked up with all the new implements and add-ons and evolutions to where I’m stuck I can’t move on I can’t progress I can’t do anything because support won’t get its thumb out of its ass starting to wonder if it’s intentional waiting for a payment wall