I’m trying to permanently delete a Google Workspace account (Admin console → Account settings → Account management → Delete Account). Step 3, “Cancel subscriptions and delete Google Cloud resources (Required),” will not clear — it shows “has at least 1 Google Cloud resource” and the final Delete button stays disabled.
The problem is I have no Cloud resources left to delete, and I’ve verified this thoroughly. As Organization Administrator in Cloud Shell — and after granting my own account the Browser role at the org level to rule out any visibility issue — every one of these returned zero:
gcloud projects list→ 0 itemsgcloud projects list --filter="lifecycleState:DELETE_REQUESTED"→ 0 itemsgcloud resource-manager folders list --organization=<my org>→ 0 itemsgcloud billing accounts list→ 0 items- “Resources pending deletion” in Manage Resources → empty
- Access Context Manager API is disabled (SERVICE_DISABLED), so no access policies can exist
- No Apps Script projects
As far as I can tell, the only remaining resource is the organization node itself, which was auto-provisioned with the account and which a customer cannot delete — there’s no console option or gcloud command for it. That creates a loop: account deletion is blocked by the org resource, and the org resource is only removed when the account is deleted.
I’ve already opened a Google Cloud support case for this. Posting here in case a Product Expert or Googler has seen this exact dead-end and can point me to the right escalation, or confirm the fix.
Has anyone resolved this org-node-blocking-account-deletion loop? What finally cleared it?
(I can share my organization ID and case number privately with a verified Google rep — happy to DM.)
Many thanks as i cannot find a solution to this nor find assistance from their AI tool or technical support