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Hello @Christian_Dizon,
You may want to check for any errors under the Manage → Monitor → Audit History → Launch Log Analyser option for any errors. Typically error steps should be shown there. Please click on the red binocular option to see the error message.
OR
Have you checked the spam folder and see if there is anything inside? Sometimes it will go to the spam folder.
If the above two are not solving the issue, I would recommend getting in touch with the support team.
To do so, click on this link, scroll down to the bottom of the page and you will find the link to Contact us and go through the following steps:
Step 1: What can we help with?
Step 2: Resources
Step 3: Contact Options
Once you reach the third step, you will be given the option to “Chat” with a team member or “Email” them.
Our support specialists can take a closer look into the issue and help you resolve the problem.
I hope this helps!
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