Billing account closed automatically right after payment confirmation

Google Cloud Cloud Foundations & Onboarding
1

I’m having a recurring problem trying to activate billing on my Google Cloud project.

Project: (PII Removed by Staff)

I tried creating a billing account multiple times, including with two different credit cards. Both times, I completed the one-time R$50 prepayment required to unlock the free trial, and the payment was processed successfully (the account briefly showed as “Paid account” in the console). However, shortly after, the account status changes to “Closed” in the Billing accounts management page, with no explanation shown in the interface.

This happened with:

  • My Maps Billing Account 6 (PII Removed by Staff)

  • LeadFinder (PII Removed by Staff) — created with a second, different credit card, also closed

Could someone help me understand why these accounts are being closed automatically, and whether it’s possible to reopen the most recent one so I can link it to my project?

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