AppSheet support via email just on Core?

AppSheet AppSheet Q&A
1

Today I was looking at this info and got really confused.

SkrOYC_0-1659383469625.png
SkrOYC_0-1659383469625.png1310×456 31.1 KB

What does this exactly mean?

Free/Prototype and Starter users wouldn’t receive support via email? Or they are contacted on a best-effort basis?

I’m quite dissapointed if that’s the case because recently I had to push from the community in order to receive help on a support ticket and now I’m thinking it may be related to the fact that my main account is a free one since I have my licences on another account that I just use for billing

I’m sorry to bother again @Steve but can you escale?

2

Where is that screenshot from?

I’m pretty confident that free account users get best-effort support, and aren’t guaranteed to get any response, let alone a response in a timely manner.

3
Pricing | Google AppSheet

I’d consider it a design flaw if I’m the editor of many apps but I had to move billing to another account

4

Oh, I agree!

5

@SkrOYC Now I know why you’re always the first to get all the feature rollouts. You’re always using a free account!

6

dealwithitparrot.gif

It keeps billing organized, since I can pass my clients the bill with their total to be transparent

7

So you make a separate account for each of your clients, and create the app in their account, and share it to your personal free account as an app editor?

That way each client is billed separately?

8

More or less, yes

9

Any inputs are very appreciated @lizlynch , if you can pass the question to the team

10

@SkrOYC - Will request clarification!