Hi, I used to be able to go to AppSheet Help and start a chat with AppSheet support at the bottom of the page, but that option seems to have disappeared. I’m not the owner of an app but the owner shared access with apps to me. I even have a case that’s still in progress but I can no longer start n…

Yes, as you noticed, this was a recent change as we’re continuing to refine our support model so we can invest in a higher quality experience for our paying customers. For our free users, we’re still committed to providing a robust, self help environment with freely available articles , videos , quic…

Get help with your free account - AppSheet Help Get help [image]

Is there a way to access AppSheet support on a free account when you have been blocked from using AppSheet or would this just be a permanent block at this point? [Screenshot 2025-09-18 190319]

Attn @Arthur_Rallu @cschalk_ws @Adam-google @hugheshilton @lizlynch

@lizlynch is the subscription requirement to reach AppSheet support a recent change? Just last week I was able to start a chat even though I wasn’t a direct subscriber. The owner of the apps in our organization has a subscription and would share the apps with me.

[image] cschalk_ws: We’re also actively working on leveraging more of our new Discourse based forum to provide better value for all, including free and paid users. Could you address the poster’s specific concern: how to get his account unblocked if he can’t contact Support?

Hi tmtrtlp, you can go to this help center article to see how to resolve the issue. App/account blocked is usually caused by app creators ignoring warning message for extended time. Are you the app owner? If so, you can follow the instruction of the article to self-resolve the issue. If you are not…

AppSheet Support page missing Chat and Contact Us options

AppSheet AppSheet Q&A

Steve September 18, 2025, 11:41pm 2

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AppSheet Support page missing Chat and Contact Us options

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