Hello! Hope you’re all doing fine! I am in charge of developing an app someone else created. I wonder if automations and security filters where ever free in the free app plan? Because that person has made several of those and I am receiving notifications that I have to request a plan upgrade, and of course I don’t want to be indexed to an increase of the company’s costs. Can anyone help me with this information? Thank you and have a nice weekend!
Prototype apps are ALWAYS Free for up to 10 test users.
Once the app is DEPLOYED, the AppSheet Plan required for License purchases is based on the features utilized in the app. AppSheet Plan requirements have NOT changed with respect to automations and Security Filters such that a Plan UPGRADE would have been required. Actually, the reverse has happened where more features were allowed into the lower level plans.
So, either the app was being used in Prototype mode or the request for upgrade has been there all along.
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@WillowMobileSys thank you for the reply! However, what you say is just not true. As you can see from this picture, my app is not deployed and still asks for a plan upgrade
It’s possible that your another app is blocking your account (+ the app), one of your Prototype apps has more than 10 users within the last 30 days or a deployed app has more users than you have licenses.
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It is accurate in the usual and common App Creator scenario. But there are many billing situations where the answer could be different. The answer you get is based on the details you provide.
As @AleksiAlkio points out, you have likely not provided a complete picture of your AppSheet system. One thing he didn’t mention is the case where an app WAS Deployed at one point and then switched back to NOT deployed. It may be that any flagged errors that occurred, while the app was in a deployed state, remain until you contact Support.
To try to get more details, in the upper right-hand corner, there is an icon for your account. Tap it and then:
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for common sheet-based apps, select the “Billing” menu option. Go to the “App Info” tab and then look in the “Status” column for any apps that may have issues contributing to your problem.
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if on an Enterprise plan, select the “Account Settings” option. Go to the “App Info” tab and then look in the “Status” column for any apps that may have issues contributing to your problem.
The App Info pane looks like the image below. I don’t know what it looks like when there is some kind of issue with an app. I have not experienced that yet BUT if you see colors in the “Status” column other than Green or Blue for ACTIVE apps, then you will want to focus on those indicators to identify an correct the issue.
I hope this helps!
Hello @AleksiAlkio . No, none of my apps has more than 8 monthly users to be precise