Account is Blocked during training activity

Hello AppSheet Support Team,

My account has been locked out because one of my prototype apps temporarily registered 12 users due to the 30-day trailing activity window. I have already removed the additional users and my active share list is now strictly under the 10-user free limit.

Since the restriction has locked my complete account, creating copies of the apps did not work. Could you please help me by manually clearing my rolling user logs or resetting my account status so I can access my apps again?

Thank you very much for your help!

Hello @Luis_Gomez_Colomer,

Welcome to the AppSheet Community! I’m sending you a PM so that we can get this fixed.

Regards.

Closing the loop on this…

I have successfully unblocked @Luis_Gomez_Colomer’s account.