Hello, I am in desperate need of a manual escalation. My Google Cloud environment was recently hijacked by a third party, and they racked up fraudulent charges (like a $108 Gemini API spike on July 28th).
Because of this hijacking, Trust & Safety suspended my project. I submitted my appeal and received an acknowledgment on August 13th (Ticket Ref: Y7VMV…).
However, because the hijackers’ fraudulent charges went unpaid, my billing account has now been terminated. I am trying to contact Billing Support to have these fraudulent charges waived, but the Trust & Safety suspension has hard-locked my console. Every time I try to access a billing support form or live chat, I am forcefully redirected back to the “Request an appeal” page.
I am stuck in an endless loop and this is causing a massive disruption. Could a Community Manager please escalate my Trust & Safety ticket (Ticket Ref: Y7VMV…) so my account can be unlocked and I can resolve this billing issue? Thank you!