Account Blocked on Free Tier After Support Cancelled a Paid Subscription

AppSheet AppSheet Q&A
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1

I recently used chat support to cancel a subscription for an app I wasn’t using. Immediately after, my entire account was restricted, and all my legitimate free/prototype apps are now blocked. I have the chat log and case number showing I only intended to cancel that single app. Can someone help unblock my free-tier account?

Chat transcript for case: 0-8457000040720
May 26, 12:50 AM (Pacific Time)

4

Hello @matcc_macl, Welcome to the community!
I will be sending you a PM to gather more information.

5

Hello @matcc_macl, your account has been unblocked. Please do check it and confirm.
Thank you!

7

I replied to a PM. Please check and reply back