I recently used chat support to cancel a subscription for an app I wasn’t using. Immediately after, my entire account was restricted, and all my legitimate free/prototype apps are now blocked. I have the chat log and case number showing I only intended to cancel that single app. Can someone help unblock my free-tier account?
Chat transcript for case: 0-8457000040720
May 26, 12:50 AM (Pacific Time)
Hello @matcc_macl, Welcome to the community!
I will be sending you a PM to gather more information.
Hello @matcc_macl, your account has been unblocked. Please do check it and confirm.
Thank you!
My apps are still blocked. I have attached the error message from the Appsheet log analyzer for one of the blocked apps and a screenshot of my account page.
(Attachment appsheet_error.txt is missing)
I replied to a PM. Please check and reply back
Here is the error message from a blocked app
“Errors”: “Your app is blocked because a plan update is needed. You can update your plan in the Account page.”,
Let me check and I will get back to you.
I recently used chat support to cancel a subscription for an app I wasn’t using. Immediately after, my entire account was restricted, and all my legitimate free/prototype apps are now blocked. I have the chat log and case number showing I only intended to cancel that single app. Can someone help unblock my free-tier account?
Chat transcript for case: 0-8457000040720
May 26, 12:50 AM (Pacific Time)
Hello @matcc_macl,
So, I checked all of your applications and I noticed that you have one application that is marked as Public which needs an AppSheet Publisher Pro license and another application that has some features enabled that require an AppSheet Core license.
I will share the details via PM.