I’ve been using millions of characters each month with Journey Voice. However, when I check my usage reports and billing, I find no records for Journey Voice usage. I’m wondering what might be causing this situation and whether anyone else has experienced something similar?
Additionally, given this situation, I’d like to know if it’s acceptable to continue using these generated voices for commercial purposes? I want to ensure I’m following proper usage terms and guidelines.
Thamk you.
Hi @flying_hearth ,
Welcome to Google Cloud Community!
The lack of Journey Voice usage in your billing and usage reports, despite considerable consumption, points to a critical issue that requires immediate attention. This could be caused by a few potential factors:
- Technical Issue or Delay: Sometimes, there can be a delay in syncing or updating usage data in the system. It’s worth reaching out to Journey Voice’s support team to confirm if there’s a technical issue that’s causing the data not to appear.
- Account Misconfiguration: Double-check to make sure your account is properly configured to log usage for Journey Voice. Sometimes, a misconfiguration can cause usage not to appear on your billing and report.
- Subscription Plan Limitations: Verify that your plan includes the feature for tracking usage. Some plans may not provide detailed usage reports, or they may limit certain types of tracking.
- Usage Reporting Glitch: There could be a glitch in how the usage is being reported to you. Consider contacting Google Cloud Support to further investigate.
Was this helpful? If so, please accept this answer as “Solution”. If you need additional assistance, reply here within 2 business days and I’ll be happy to help.