Hi,
We have an issue with an app that generate orders and invoices. Our client use that APP, in store, to take orders and make invoicing. They got another APP to generate quotes, those quotes can be approved or rejected, once approved, it will generate an order and invoice to the main APP.
The problem is, when, in store, they make and invoice at the same time there is another invoice taken or a quote approved, the process timeout. Support told us that ApssSheet can’t handle that. It is not possible for AppSheet to process subsequently 2 transactions, it will simply timeout and return an error.
Previously, we had set : “Max number of retries on failure” to “3”, we need to change that to 1 because it was always creating 3 orders and 3 invoices because each of the process was timing out.
For us, it is a no sens, I am sure there is a misunderstanding and that AppSheet is able to manage and process transaction 1 by 1.
A few emails have been sent to support but it seems to go nowhere. We use Appsheet since a long time, we built incredible Apps with this amazing platform, and we love it, but I can’t imagine this limit. It makes AppSheet only usable for 1 user.
I hope someone can help me!