Hi there,
When users are interacting with our agent it will randomly timeout during the conversation. There seems to be no immediate pattern to the timeouts, and it tends to occur at different points in the conversation flow, making it hard to debug.
Could anyone outline to me common reasons for agent/webhook timeouts? And any steps I can take to resolve/pinpoint the issue?
Thank you in advance,
Vicky
Hi,
The default webhook timeout limit is 5 seconds, but according to your case it randomly occurs with no consistent pattern. You must be experiencing a cold start where you can reduce by setting the minimum number of instances or your Cloud Function is not starting during the timeout. If you have not tried it yet, you can try to increase your webhook timeout by going to Manage > Webhook > Select Webhook and from there you can increase your webhook timeout (maximum is 30 seconds).