URGENT! Broken Organization Resource (ID: 0) - Customer C02gyqvh1x

Google Cloud Compute Infrastructure
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Hello Cloud Identity Support Team,

I urgently need help with a broken organization resource that’s preventing access to GCP support and blocking our security implementation.

CRITICAL ISSUE:
After verifying our domain empathos.ai in Cloud Identity 40+ hours ago, the organization resource was not properly created. Instead, a broken resource stub exists:

  • Name: “No organization”
  • Type: Organization
  • ID: 0 (invalid)

This broken resource is blocking:

  • Access to GCP Console support (cannot select project)
  • Organization IAM policy configuration
  • Domain-restricted authentication setup
  • All organization-level management

ACCOUNT INFORMATION:

  • Cloud Identity Customer ID: C02gyqvh1x
  • Domain: empathos.ai (VERIFIED in admin.google.com)
  • Cloud Identity Edition: Free (Active)
  • Super Admin: (PII Removed by Staff)@empathos.ai
  • GCP Project ID: (PII Removed by Staff)
  • Project Number: (PII Removed by Staff)
  • Billing Account: (PII Removed by Staff)(Active)

TROUBLESHOOTING COMPLETED:
✓ Domain fully verified in Cloud Identity admin console
✓ Cloud Resource Manager API enabled
✓ Billing account active and linked to project
✓ Tested with both super admin and project owner accounts
✓ gcloud organizations list returns empty array
✓ GCP Console shows broken org resource with ID: 0

BUSINESS IMPACT:
We need to implement domain-restricted authentication policies (iam.allowedPolicyMemberDomains) to prevent former collaborators from accessing Empathos.ai resources. This critical security implementation is completely blocked without a functioning organization resource.

REQUEST:
Please investigate the broken organization resource for Customer ID (PII Removed by Staff) and:

  1. Clean up the incomplete/broken resource (ID: 0)
  2. Re-trigger proper organization provisioning for empathos.ai domain
  3. Provide the organization ID once properly created

This appears to be a backend provisioning failure. The broken resource stub suggests the initial organization creation failed partway through.

Attached: Screenshot showing broken organization resource

Thank you for your urgent assistance.

Mitchell R.
(PII Removed by Staff)