2 of my users have gone on site and between them created 6 new records. Each row can have up to 10 photos, each with an associated timestamp column.
The first user created 2 new records. The rows are present in Google Sheets, as are the timestamps for each photo. But against each photo column there is an error message of -
“Unable to load image data. Image may be missing or upload size may be too large for this device. The image may still be in the camera roll on the device.”
When this user looks on his phone he can see the 2 records but the photos only show warning triangles. Image size in Appsheet is set default.
The second user created 4 new records. But these have disapeered, along with a coupld of dozen photos.
As they are both using iPhones, to me this sound like Apple running a App Cache clearing process. But any feedback from Appsheet would be appreciated
The first user created 2 new records. The rows are present in Google Sheets, as are the timestamps for each photo. But against each photo column there is an error message of → > “Unable to load image data. Image may be missing or upload size may be too large for this device. The image may still be in the camera roll on the device.”> > When this user looks on his phone he can see the 2 records but the photos only show warning triangles. Image size in Appsheet is set default.
Looks to me like the photos couldn’t be uploaded (for reasons I can’t explain). Consequently, the URLs AppSheet uses to retrieve the photos for display in the app are broken and point to nothing. I suspect the warning triangle is alerting you that the links are broken.
This entire issue sounds like it might be best handled through support@appsheet.com. There could be device specifics involved, or limits of your data store, maybe?
Hi @1minManager did you find a solution? I’m also having this problem now.
In my Google Sheet it only says: “Unable to load image data. Image may be missing or upload size may be too large for this device.”
I found one interesting answer from @praveen
[I have a serious problem with our data captur...](https://community.appsheet.com/t/i-have-a-serious-problem-with-our-data-captur/5488/3) Questions
Hi Adrian, could you send us email to support@appsheet.com with the app details. We will investigate. Here’s how this works: a) when the user takes a photo, it is saved into the camera roll on the device b) a handle (a short reference id) is recorded in the row in AppSheet c) at some point afterward (a few seconds later or may be much later depending on whether the app is running offline), this changed row is synced with the backend d) at that point, the app asks for the photo from the came…
We did some testing and we think it was related to Apple running an App Cache clearing process. From memory, once you iPhone has less than 40% of free space it will randomly run through your Apps clearing the cache to free up space. If this happens while you have the App open, you might notice:
1 = Sync items disapeering
2 = If you have the App open but minimised, when you go back into you’ll have to login in again
We’ve also recently noticed another little quirk with Apple. Some users where doing time entries on Wed/Thus yet they only appeared in the spreadsheet on Monday morning. So my hyposis is that on some phones a minimised app is having it internet connection blocked.
Ok, try to confirm the image file exists and will open outside of Appsheets in Google Drive or whatever you use. If the file isn’t there its probably a sync problem. If it wont open it might have been corrupted due to loss of internet. If it is there and opens, try re-adding to Appsheet to see if it fails again.
@1minManager we have a new version of the iOS app…could you update to it from the App store and try if it solves your issue? (Appsheet iOS app v 14.2+)
I am having this issue as well, almost 50% of the time with one App. iOS 15.6 for the most part. Any suggestions or updates from anyone would be appreciated. Happened 38 of 95 attempts over this past weekend.
The app has been re-whitelabled with Appsheet version 15.2 based on advise that the file upload was fixed and now I can’t get past the login authentication screen - I login and it brings me write back to the authentication screen again (repeats over and over). This is happening with iOS 15.6, 15.7, and 16.1 on my two iPhones.
I was having the same problem for a while, randomly about 3% of pictures uploaded where giving this problem.
we funnelled it down to some versions of ios, got in touch with support but nothing seems to be found.
we decided to try out disabling both “Save images to gallery” and “Allow image input from gallery”, we have been more than 3 weeks without any problems (so far).
Has anyone been able to figure out the culprit of this?, I don’t want to to turn off the features above as I have field users where they work in remote areas.