System Error / Server Error in Looker Studio with Instagram Data

Hello everyone,

for the past few weeks, we have been experiencing recurring issues when retrieving our Instagram data in Looker Studio via a connector. We keep getting the following error message:

“System error. A system error has occurred in Looker Studio. Your request could not be processed due to a server error.”

Has anyone encountered similar issues or perhaps found a solution? We would be very grateful for any advice!

Best regards,
Elina

Which connector are you using to get your Instagram data? I suggest that you contact the creator of that connector. Google is not able to provide help or support for non-Google connectors.

Hi Rick, thanks for your quick response.

I’m using the Supermetrics connector. I have already been in contact with their support team, and they confirmed that everything is working fine with the connector. The error message in the Looker Studio dashboard specifically mentions a system error in Looker Studio. When there are issues with connectors, the error messages are usually completely different.

Right now, I can see all the data, but I’m sure the error will appear again soon. :grinning_face_with_smiling_eyes: Are there any known server issues with Looker Studio at the moment?