Several support requests in to AppSheet - no response

AppSheet AppSheet Q&A
1

I have several support requests in to AppSheet (completed the form within the app as directed) but issues are still pending and I’ve not received a response. Is there another way we’re supposed to submit requests? Pending items:

  • Receiving Links instead of images on pdf emails
  • csv files being generated with 0 bytes
  • Some pdf emails not being received and receive an error in Automation Monitor of “could not be written due to Bad request for refresh token”
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2

Maybe @Roderick can help ?

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3

With or without links, this is a server error that I’ve seen before and yes, should be fixed with top priority

Clearly a bug

This is a weird one, try reconecting your datasource.

@Aleksi @Steve @lizlynch

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4

Thank you for the notes.

  • Receiving Links instead of images on pdf emails.

    • Do we have any idea for timing? The client has been dealing with this for months.

  • csv files being generated with 0 bytes

    • If bug, where does it sit on the list of fixes?

  • Some pdf emails not being received and receive an error in Automation Monitor of “could not be written due to Bad request for refresh token”

    • The issue is sporadic which leads me to believe the db connection is ok as the majority of files are generated

Will standby. Thanks again

5

No idea on most of it, I just hope these get fixed.

BTW, do you have multiple accounts? Try reporting bugs/contacting support with the highest plan account, that will be considered with a higher priority from the support team (although that may mean that will take time anyway, just less than Core for example)

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6

Thanks for your honesty. Unfortunately I can’t provide this as an answer to the client since they’ve been dealing with the issues for months and have had to staff to reconcile reports as a result. They’ve asked that I escalate the issues. Is there a process I should follow?

7

Well, I already added Steve and Aleksi to this thread, I hope that they can escale it internally

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8

Escalated.

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