Search for Retail - Data > User events view is crashing

[andr]

We’re having a problem with Search for Retail dashboard, specifically the Data > Events statistics view.

The view was loading just fine couple of days ago. But about 3 days ago, the view started always crashing for us. Specifically, the loading spinner never ends, and no statistics about user events are displayed. Changing the time frame doesn’t help – the result is the same:

We have a strong suspicion that these crashes are caused by a 500 request visible in the Networking tab of developer tools:

The request is to [https://recommendationenginecfg-pa.clients6.google.com/v1/projects/[PROJECT_NUMBER]/catalogs/default_catalog/eventStores/default_event_store/statistics?dateRangeFilter.timeRangeFilter=NINETY_DAYS&key=[API_KEY](https://recommendationenginecfg-pa.clients6.google.com/v1/projects/[PROJECT_NUMBER]/catalogs/default_catalog/eventStores/default_event_store/statistics?dateRangeFilter.timeRangeFilter=NINETY_DAYS&key=[API_KEY)]

(Which to us seem like a request that would serve the user event statistics.)

There seem to be no errors in GCP Logs or GCP Error Reporting. Search for Retail’s Monitoring tab also shows zero errors for Retail API methods:

The user events statistics not working is really unfortunate for us because we have integrated real-time user event capture. As a result we cannot verify in the Retail Console whether our integration is working correctly or not.

Did anyone else encountered the same or similar issue and provide pointers how (if?) this could be solved?

We have submitted feedback to GCP about this issue multiple times via “?” > “Send Feedback” on the problematic page, but haven’t heard from them so far.

[andr]

Update: The problem disappeared today :

Since we didn’t change anything in our setup, I think GCP Team saw it (logs, reports, this post – I don’t know) and fixed it.