Prototype app blocked after reducing users below 10 – Request Monthly User Count reset

AppSheet AppSheet Q&A
1

Hello AppSheet Team,

My prototype app was blocked after temporarily exceeding the 10-user limit.

App name: BNVP APP 2.1
App ID: (PII Removed by Staff)

I have already reduced the number of authorized users to fewer than 10. Two previous test users have been removed from the app’s Share list and no longer have access.

However, Manage → Monitor → Usage Statistics still shows 11 monthly unique users, and the app remains blocked with the following message:

“Unable to fetch app definition. Your app is blocked because a plan update is needed.”

The current Share list is already below the prototype limit, but the previous users are still being counted in the monthly usage statistics.

Could an AppSheet team member please review my account and, if possible, reset the Monthly User Count or refresh the compliance status so the prototype app can be unblocked?

I intend to keep the application within the 10-user prototype limit.

Thank you very much.

6

Hello @Bslk,

Welcome to the community!

I invite you to review the Community Guidelines. In this post you shared Personal Identifiable Information (PII), the system has detected the same and we removed it.

The Monthly Users count starts the moment the app is created.

If the app was created on August 17th, the system will count unique visitors from this date until September 17th. On this date, the counter will reset to zero. As of now, I have unblocked the application but please note I can only do this a few times.

Let me know if there is anything else I can do to help or if it is Ok to close this thread.