Hi,
App: sfcc-prod
Project number: (PII Removed by Staff)
My app’s branding verification is stuck.
Branding guidelines
Last reviewed: 3 Aug 2026
Your app has not met branding guidelines requirements. Please resolve the following issues:
I have fixed this and deployed to production.
Could a community manager please trigger a re-review, or point me to where the verification reply should go? Happy to provide any additional details.
Thanks.
Same issue here — (PII Removed by Staff) (OAuth client “TeacherOS Web”, created Jul 9, 2026).
Branding guidelines is flagged as not met (last reviewed Aug 17, 2026), but the app name on the OAuth consent screen (“TeacherOS”) matches the live homepage exactly — title, header, and meta tags all confirmed at (URL Removed by Staff). This same check was actually marked “approved” for this project as of late July 2026, and nothing has changed since.
No email from Trust & Safety has ever arrived — checked inbox and spam thoroughly, including searching specifically for google-cloud-compliance@google.com. Developer contact email in the consent screen is confirmed correct.
Also tried opening a support case via Cloud Console (Support > Get support > OAuth API Verification) but got: “You don’t have permission to file tech-related support cases for (PII Removed by Staff).”
Any update on this, or another way to reach the team?
Same problem for me. After submitting an appeal stating that the decision is wrong, I get the same problem again. There is no email I can respond to. I am completely stuck since 2 weeks now. Does anyone know how to resolve that? Its super frustrating that you can’t reach out to anyone…
Has anyone helped you with your issue yet?
Yes, my problem was resolved a few days ago. It was just accepted.