Problem Statement: How do I incorporate multiple datastores on one page if they all crawl through a website (ie. www.test/* , www.test/blog/*. )
I have multiple datastores that all crawl through different websites all relating to the same company (ie. support page, blog page, etc.). In general I would like to utilize all the datastores when a question comes in. I tried creating pages for each of the datastores and direct questions to each page where I think that datastore could answer, however I find it difficult to route back to the main datastore on the start page (www.test/* ) after being routed to another page (blog page w/ datastore: www.test/blog/* ) .
Is there a way to incorporate of the same type of datastores on the same page, and work through them in a sequential matter in that if one returns no match, then go to the next datastore?
4 Likes
hi,
You can add as many datastores handlers as you like on a single page. the datastore with higher confident score will be triggered.
Best,
Xavi
4 Likes
hi,
I see that you can up to 3 datastores per state handler on a page (website, unstructured data, and structured data) Are you able to add more than one website datastore per state handler though.
Best,
Ian
4 Likes
no, you will need one data store handler per each website in a page
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Can you add a screenshot or link on how to incorporate more than 1 website datastore on a page? Or through a flow? I still only see these 3 options. and not a way to add 3 website datastores, or 4, etc.
4 Likes
sorry, you are totally right! I was wrong. You can only add one data store handler to a page.
3 Likes
My suggestion would be to do this through the conversation design. depending on the topic you are talking about, transition to a specific page with a specific data store.
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