Does anyone know how i raise a support ticket if i have onprem looker that i pay for, which is not cloud based. Now that the legacy ticket system has gone the Google Cloud Support ticket requires some type of support plan through Google cloud which I do pay for support but its part of the looker on prem. We dont have any logins for GCP that link to Looker so im confused how i raise a question, and there doesnt seem to be an easy way to just message someone at google to ask the question.
My understanding is that all support cases going forward will need to go through the GCP Console, so you will need to create an account there. If you reach out to this address with your details, you should get direct help with making this transition.