I’ve developed an AppSheet application to manage product quotation and purchase requests for my company. The app uses around 40 tables hosted on AWS (managed through SSMS). Everything worked without any issues until last Monday, when the app suddenly started having connection problems. None of the users (around 60) were able to access the app through Chrome, Android, or iOS — but users who tried with Microsoft Edge were able to access without any problems.
I’m still facing the same situation. I forced all users to switch to Edge, but now around 10 users are also unable to access the app even from Edge.
Has any connection policy changed on Chrome?
The tables I’m using can be connected to other AppSheet applications without any problems. It’s only this specific app that is having issues.
I have multiple apps with multiple accounts that are using SQL in Azure, and they are all working just fine with what ever browser. Have you tried to reauth your additional data source from your account already? It sounds the auth token might be expired. Logout and login with your AppSheet account won’t help as it’s your additional data source, not the default auth provider like Google Drive or MS365.
This sounds more like a browser compatibility or caching/session issue rather than a change in Chrome policy. In AppSheet, connection errors to your data source can be aggravated if the browser is holding stale authentication tokens or blocked cookies. I’d recommend clearing browser cache and cookies for *.appsheet.com, then re-authenticating the app. Also check AppSheet > Manage > Audit History for this app to see if there are failed connection logs and whether they point to authentication or network errors. If the issue persists only for this app, try duplicating it in AppSheet to see if the connection settings refresh, and verify your AWS SQL connection settings under Data > Sources are still valid.