iOS App Upgrade Required There is a required update for this app in the app store. Please upgrade...

AppSheet AppSheet Q&A
1

One of our users is getting this page on his iPhone when launching Appsheet. He has tried reinstalling and is still getting the same message.

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2

identical issue here. help!

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3

Got the same error on several devices ā€¦ it ok now, try it (-:

4

Yes! He reports it is working. Thanks for following up.

5

Working now thanks!

6

ours is now resolved

7

I am having the same issue with a user. Was there anything specific that fixed it?

8

Didnā€™t do anything ā€¦ it just resolved itself

2 Likes
9

I am having the same issue too. Is there anything I can do to open the app? The device the user is having the issue with is iphone 8. I need help :persevering_face:

10

When I had the problem I just tried to open the App every 10 min on my two devices ( also IPhone 8ā€™s) then suddenly it was OK on both :thinking:

11

Iā€™ve had a user with the problem. Personally, Iā€™m not satisfied with ā€œkeep trying until it works.ā€ Iā€™ll contact support.

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12

Hi all, we saw the same issue with one user yesterday but we were not able to identify the reason as many of you noticed, it went away by itself. We are still investigating what the root cause is though.

1 Like
13

Same here. IOS devices only. Almost all my IOS users having this issue and is causing much loss.

1 Like
14

I believe the one affected user we had reinstalled at least once during the ā€˜outageā€™.

15

same issue here as of todayā€¦just one userā€¦no update available on ios

16

our issue has returned to the same user and another user as well has also reported. Given it resolved itself last time Iā€™m telling them to wait it out.

17

I have the same issue myself on iPhone 12 Pro Max running iOS 15.6.1 running AppSheet v15.2. Deleted and re-opened and still getting blank white screen that says ā€œApp Upgrade Required - There is a required update for this app in the app store. Please upgrade and relaunchā€

18

The app is working for my user with the issue this morning.

Since this is a fairly unreproducible issue, here is a follow up and some info on my userā€™s case:

Last night, Only one user I know of had the problem on two IPhones(his work phone and personal phone). He uninstalled and reinstalled the app, turned his phones off and on and still hit the ā€œapp upgrade requiredā€ screen right after logging in every time.

Then this morning, I watched as he showed the ā€œapp upgrade requiredā€ screen. He then uninstalled and reinstalled again. The app worked as expected that time.

Before this issue last night, he had been using the app with the same email without a problem.

19

Update: This is issue is hitting most of our staff now. Iā€™ve advised to delete the app and run the mobile version in Chrome or Safari. That seems to still be working.

1 Like
20

Same here. Canā€™t log in with any user. Did all the stuff. Nothing works.

1 Like