Google Cloud billing account suspended after UPI autopay setup - now asking for another ₹1,000 prepayment to add card

Google Cloud Cloud Foundations & Onboarding
1

Hey everyone, looking for some advice here. (Not sure if am at the right place.)

I set up a new Google Cloud billing account and chose UPI autopay as my payment method. During setup, I made the required ₹1,000 prepayment as well.

However, after completing the setup, the billing account shows as “closed/suspended” and the option to reopen it is greyed out and says as “the account is not in good standing”.

I contacted Google Cloud Support via chat, and it said:

- The UPI autopay payment method couldn’t be verified properly, which is why the account was suspended

- The ₹1,000 prepayment will be refunded in a few days (not done yet as its been 3 days already)

- They recommended adding a credit/debit card as the payment method instead, since card payments are verified more reliably

So I went ahead and added a debit card. But when I try to set it as the primary payment method, Google is asking me to make another ₹1,000 prepayment, even though I already paid ₹1,000 during the initial setup.

I understand the original amount will eventually be refunded (or won’t it be?), but this feels like a poor experience. Why can’t Google just transfer the existing prepayment credit to the new payment method instead of asking for another one?

My questions:

  1. Has anyone else faced this issue with UPI autopay on Google Cloud?

  2. Is there any way to avoid paying the ₹1,000 again and just get the account reactivated with the card?

  3. How long does the refund for the original ₹1,000 actually take?

Any help would be appreciated. Thanks!