Google Cloud Announces New Investments in Customer Success

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Google Cloud recently announced several new investments to help customers drive innovation, change the way they work, and better meet their customers’ needs.

Including a new Custom AI Solutions practice, new Global Delivery Centers, expanded Executive Briefing Centers, and new leadership, each of these investments is part of Google Cloud’s commitment to customer success.

  1. New Custom AI Solutions Practice: To help organizations use AI and ML more effectively, Google Cloud is launching a new Custom AI Solutions practice. This includes custom-built AI and ML solutions built into Vertex AI, access to Google’s engineering expertise, and predictable, subscription-based pricing.

    Learn more about how to put the best of AI to work with Google Cloud’s Custom AI Solution here.

  2. New Global Delivery Centers: Teams at Google Cloud’s Global Delivery Centers help customers get up-and-running on Google Cloud quickly and cost effectively, while also supporting customers’ mission-critical business objectives.

    In 2022, Google Cloud aims to triple the size of the Global Delivery Center teams in Argentina, Poland, and India, as well as deepening talent in Mexico and Portugal.

  3. New Executive Briefing Centers: Executive Briefing Centers provide an opportunity to listen to our customers, share the best of Google Cloud solutions, inspire digital transformation, and foster deeper partnerships that lead to desired business outcomes.

    This year, Google Cloud will launch four new Executive Briefing Centers, located on Google Cloud campuses in London, Paris, Singapore, and Munich.

  4. New leadership: Two new leaders have joined the Customer Experience team at Google Cloud, who will help scale Delivery Centers and deliver exceptional customer experiences.

    Sunil Rao will head the Global Delivery Center and the Technical Onboarding Center, and Lee Moore will lead the Customer Experience in North America.

For more information, see the original announcement from John Jester, Vice President, Customer Experience at Google Cloud, on the Cloud Blog here.

Which of these recent investments are you most excited about? We’d love to hear from you - let us know in the comments!

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