Git error - Can't commit or pull from production (Gitlab)

I am hitting an error anytime I try and perform a git action in the Looker UI, e.g. commit or pull from production.

It is a Gitlab repo, my role is admin and I’ve tried deleting my account, resetting my git connection, deleting my developer copy, clearing Looker cookies but the issue persists.

It is working fine for everyone else on the team.

The error message is nondescript:

When I run “Git Connection Test” I get all green ticks.

Any help would be much appreciated.

1 Like

Hi @keef Since it works for everyone else and the Git Connection Test passes, the problem is most likely related to your specific user. Most often this happens because your GitLab personal access token is expired, revoked, or missing required repo permissions. Create a new personal access token in GitLab with full repository access and reconnect Git in Looker. Also ask another GitLab admin to confirm your exact role and permissions on the repository and make sure your GitLab username and email have not changed. If it still fails after that, it is likely a user-specific backend issue and you should contact Looker Support.