Email bot not delivering to external emails

[Dubams]

I created a bot to send emails and it works okay for emails within my organization. However for external emails, it doesn’t work.

What could be the issue? Subscription?

[Steve]

I’d suspect something on the receiver’s end. Email originating from AppSheet is commonly flagged as spam so have affected recipients check their spam folder.

[Dubams]

I’ve checked my spam folder, nothing. Tried with different email addresses, not working still.
When I test the bot, it shows it’s a success even with different emails but the mails aren’t just delivering. The automation monitor also shows it is a success but the mails aren’t delivering. I wonder why.

[Trevwiller]

IF you are using this with your workspace account

SPF, DKIM, and DMARC (for Deliverability)

If emails are going to external recipients, ensure that your domain has:

• SPF (Sender Policy Framework) records properly configured.

• DKIM (DomainKeys Identified Mail) authentication enabled.

• DMARC (Domain-based Message Authentication) to prevent emails from being marked as spam.

  Getting these set up properly for your MX service is a big one.

[Dubams]

Thanks Trev,

I use a workspace account.

Could you point me in the direction to getting these correctly configured?

I have done the basics (DKIM, DMARC and SPF are configured) and it all seems good but perhaps there something specific I need to do to ensure my bot generated emails are delivered.

[Steve]

Consider contacting AppSheet Support for help with this. They may be able to offer some insight from the server end.

Attn @AleksiAlkio

[Dubams]

Thanks Steve,

I have figured it out. I needed to simply turn off Appsheet Core Security Settings.

This works.

Thanks everyone.