Edge management server installation failed(Unable to get UUID from management server)

Google Cloud Apigee
1

Hi Team,

I am working on Apigee on premises installation. I installed Edge setup utility successfully.

Now Working on Installation of Edge components on a single node by giving the following command:

“/opt/apigee/apigee-setup/bin/setup.sh -p aio -f /usr/local/myConfig”

But I am facing error as : “Unable to get UUID from management server”

Here I am attaching the screenshot for it.screenshot-from-2017-11-01-13-59-40.png

Thanks in advance,

2

@A.Anu Manasa does hostname -i return the node’s public ip ? and is there antivirus or firewall running on your instance. The screenshot looks as though it can’t connect on port 8080 so reverting to localhost loopback.

3

There could be multiple options on this issue:

  1. selinux or iptable could be blocking connectivity. Make sure those are disable or permissible.

  2. Management server failed to install/start due to problem with Zookeeper. This could be the result of lack of entropy on the system. You can check this by executing the following command:

cat /dev/random

Anything other than an immediate (zero-delay) response may indicate a problem with random generation and that could impact Zookeeper.

If random is the issue follow steps I suggested here:

https://community.apigee.com/questions/39287/error-installing-management-server-management-serv.html

4

Hi,

I’ve run into the same error. The rng-tools install did not fix it. Have you any advice on a solution?

Thanks, Sam

5

This same error occurred in my AOI install, I tried a bunch of things, but I never resolved it.

I ended up tearing down everything, and reinstalling, then things worked. I did this, as ‘root’ user:

# yum remove apigee*
# rm -rf /opt/apigee/data/*
# rm -rf /tmp/bootstrap.sh
# yum clean all
# curl -s [https://software.apigee.com/bootstrap_4.17.09.sh](https://software.apigee.com/bootstrap_4.17.09.sh) -o /tmp/bootstrap_4.17.09.sh
# bash /tmp/bootstrap_4.17.09.sh apigeeuser=xxxx apigeepassword=xxxx
# /opt/apigee/apigee-service/bin/apigee-service apigee-setup install
# cd /tmp
# /opt/apigee/apigee-setup/bin/setup.sh -p aio -f sa_silent_config.txt
6

Similar issue I was facing in apigee 4.18.01 private cloud installation in 3 and 9-host clusters. I had to enable webproxy for dependency resolution. then UUID was failing. There I had to terminate the installation, disable webproxy and reinstall the component. Then everything worked smoothly.

7

We had the same issue turns out that the license.txt file we used was corrupted.

/opt/apigee/var/log/edge-management-server/logs/system.log showed

2018-09-11 01:52:59,134 org: env: target: contextId: action: main ERROR SERVICE.LICENSE - CryptoUtilsImpl.decrypt() : Corrupt license file found

javax.crypto.BadPaddingException: Decryption error

Replaced the file with correct one fixed the issue.