DialogflowCX live agent transfer to Podium

Google Cloud Build with AI Conversational Agents (Dialogflow CX)
1

Hi,

I want to transfer the chat (with the history) to a human (to podium) once a certain intent has been triggered. How can I do this?

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2

Hi,

You will need to create a webhook and call the podium API to do the transfer.

Best,

Xavi

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