Dialogflow CX masking customer data entered in a wrong place

Google Cloud Build with AI Conversational Agents (Dialogflow CX)
1

Team,

we have very successful chatbot that collect some of customer’s private information. If entered in the right part of the dialog we are able to mask and redact the information in the logs. However some users are inputing information in a wrong part of the dialog.

Example: Dialog expect user to say “Continue” or push a continue button, but instead of that, user enters an username.

Any ideas how we can capture it and redact it in the logs?

M

2

For that you have the no match event!

Xavi

3

So with no match event, what would be your advice to redact the entry?

I was thinking the same way, but in the logs I see the customer entry and if I do no match how I would map it to the variable that would be redacted?