dialogflow cx integration

[mohan1819]

I have developed a chatbot using dialogflow cx while doing integration with dialogflow messenger things are not working as expected, when i checked in the test agent environment the flow is working but while using the same prompt in the messenger with same environment it is not working.

[Mizar]

@mohan1819 Could you specify one example when this issue happens?

[mohan1819]

i have added Custom payload in the default welcome intent, while checking on the testing phase (in test Agent) the response shown up with custom payload ( with richContent which have options and type chips) that i provided but for the same message prompt didn’t receiving the response in the integration env with the dialogflow messenger.

and in addition to this i have created an intent chat with human which has default fulfilment response same with this case too.

[Mizar]

Can you share the payloads? Remember they have to follow an specific structure.

[mohan1819]

{
“richContent”: [
[
{
“options”: [
{
“text”: “question1”
},
{
“text”: “question2”
},
{
“text”: “question3”
}
],
“type”: “chips”
}
]
]
}

[Mizar]

Hi @mohan1819 from my side chips are working fine.

Im getting the value of the clicked button as a text or query into my conversation history.

[mohan1819]

I have done the same handling as well but it is not working in the integration with dialogflow messenger

[Mizar]

Can you show where your calling this code?

[mohan1819]

here i have created two intent with default welcome intent and talk to human
In default welcome intent i’'ve added this in the agent response section.
you can see it is working in test agent but same things aren’t working in integration with dialogflow messenger

[Mizar]

@mohan1819 thats not dialogflow CX, is conversational Agents…