Data Control - Google Ads accounts hidden

I am experiencing a bug where my “Data Control” button for Google Ads does not show any accounts (even though they are loaded).

I’ve been using the same dashboard for months and I never had this problem until yesterday.
I’ve tried several browsers, several emails, I have tried to delete cookies & cache, incognito mode. I also checked on different dashboards as well as with different email accounts (my colleagues)… nothing works.

I’ve checked the HTML Source of the Looker Dashboard and I found out that the accounts are loaded but they are not displayed (i cannot click on them or select any of them).

This must be a very recent bug that affects more users.

Any ideas how to fix this please?

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I have the same problem too. Maybe you’ve already solved it?

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no, when did you start seeing this problem?

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We started seeing this 2 days ago. It was initially 1 report and 1 user. Now it is affecting ALL Looker reports with a Google Ads connector, and all but 2 of our 20+ users.

Here’ my question: https://www.googlecloudcommunity.com/gc/forums/v5/forumtopicpage.inlinemessagereplyeditor.form.form.form.form

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I have this problem since 08.01.2025

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Maybe you know, where we can report this problem?

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I am having the same issue. It started about a week ago. We thought we found a solution because when we went into the associated Google Ads accounts we were asked to reauthorize the accounts. Once we did that, everything started working again. Yesterday, the data in the data control dropdown disappeared again, but this time Ads doesn’t ask us to reauthorize. It’s really annoying and has my team duplicating work. I hope there is a solution soon!

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I am having the same problem. I have tried mulitple different browsers. I have shared ad accounts with multiple different business emails and created new reports with no filters etc. And I am having the same problem.

This functionality is not working currently.

It must be a bug with LookerStudio

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Problem?

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We have the same exact issue, hopefully this gets fixed asap!

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I am facing same issue!

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I believe this is a global problem for anyone using Google Ads data control drop-down field. We have the same issue. https://www.googlecloudcommunity.com/gc/Looker-Studio/BUG-introduced-week-of-Jan-9-2025-Google-Looker-Studio-issue/td-p/858278

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Still not working.

Definitely a new bug, introduced week of Jan 9. I’m seeing multiple questions we all have the same issue. I think the 1st link has the most comments and upvotes so please reply and comment there (and everywhere to try to get the attn of the developers.)

https://www.googlecloudcommunity.com/gc/Looker-Studio/Data-Control-Google-Ads-accounts-hidden/m-p/858687

https://www.googlecloudcommunity.com/gc/Looker-Studio/Data-Control-Google-Ads-accounts-hidden/m-p/860085#M6411

https://www.googlecloudcommunity.com/gc/Looker-Studio/The-data-control-Properties-can-t-be-used-any-more-to-select-a/m-p/859519#M6382

https://www.googlecloudcommunity.com/gc/Looker-Studio/Data-selector-for-Google-Ads-does-not-work-anymore/m-p/859239

https://www.googlecloudcommunity.com/gc/Looker-Studio/Data-selector-for-Google-Ads-does-not-work/m-p/858696

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only here unless you pay for support :confused:

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Estou com o mesmo problema desde o dia 10/01/25.

Utilizo o Looker Studio para criar relatórios do Google Ads. Tenho uma base de dados com 48 subcontas e uma conta principal, há aproximadamente 03 dias o looker studio parou de realizar a filtragem das contas através do Controle de Dados. Sendo assim, não consigo filtrar os relatórios mesmo selecionando apenas uma conta (na verdade é uma conta e 48 subcontas). Alguém sabe como resolver esse problema? Já fiz limpeza de cache, editei a fonte, reconectei e nada funcionou.

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Got the same problem since last week up to this day. I’ve had done several troubleshooting yet still no result. Still the same!! Ughh

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Experiencing the same issue - not able to pull in data from my accounts - and Google says it does not provide support for non-analytics connections, so unable to send an email about it.

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I’m experiencing the exact same issue here :frowning: . Has anyone get the solution?

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I have the same issue, hopefully this gets fixed asap!

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Hi, we are experiencing the same issue. Hope they fix it ASAP.

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