Hi All,
I have setup anomaly alerts for moderate and severe threshold and get emails whenever any event is generated.
Can we create service now incidents based on these alerts in APIGEE.
I am using APIGEE SAAS.
Can be done using third party tools but just wanted to check if there is any possibility to do this in APIGEE
Thank you.
You can configure a webhook INBOUND for ServiceNow.
Here’s one article I found. There are probably others covering this.
Configure the ServiceNow webhook, as described in that article, then provide the ServiceNow URI in the alert/webhook configuration box for the alert in Apigee.
Ba-da-boom. Now when an alert occurs, SN will get notified. It’s up to you to implement the ServiceNow webhook to open a ticket.