{"code: 13"}

Google Cloud Build with AI Conversational Agents (Dialogflow CX)
1

Hi

I have created a conversational agent using google cloud playbooks( Conversational Agents) and as my client I used the Dialogflow cx messeenger integration, and I have embeded it on my wordpress site, so the issue is the chat bot works when there’s not many people using it. But the moment a few people start using it it fails with “something went wrong”, and when I check cloud logging I get the below error:

{“code”:13}

{
“insertId”: “-27jiwbddxz7”,
“jsonPayload”: {
“code”: 13
},
“resource”: {
“type”: “global”,
“labels”: {
“project_id”: “sqbfkfs”
}
},
“timestamp”: “2025-03-18T14:58:38.705423Z”,
“severity”: “ERROR”,
“labels”: {
“agent_id”: “a8473f4d-38ed-48dc-8211-ee0c6357a535”,
“session_id”: “dfMessenger-320eb56f-067c-4d9a-926e-a124b362aa2e”,
“location_id”: “europe-west1”,
“environment_id”: “”
},
“logName”: “projects/sqbfkfs/logs/dialogflow-runtime.googleapis.com%2Frequests”,
“receiveTimestamp”: “2025-03-18T14:58:39.049432856Z”
}

Does anyone have an idea what could be the issue?

2

Hi @mahambabp ,

Welcome to Google Cloud Community!

This issue could be an internal error due to various factors such as incorrect configurations, insufficient resources or potential constraints related to quotas and limits.

For further clarification, you can contact Google Cloud Support. When reaching out, include detailed information and relevant screenshots of the errors you’ve encountered. This will assist them in diagnosing and resolving your issue more efficiently.

Was this helpful? If so, please accept this answer as “Solution”. If you need additional assistance, reply here within 2 business days and I’ll be happy to help.

3

Hi

I am not sure if it’s quota limits because I checket the activity around the time this error happens no quota has been exxceeded, which leaves out the incorrect configurations or insufficient resources I need to speak to a technician as soon as possible