We are currently facing an issue with our Looker Studio reports, tables, and we would greatly appreciate your guidance in resolving it.
Issue Description:
Despite clicking on the Refresh Data button in our reports, the data does not seem to update as expected. This issue persists across multiple reports and data sources. We have attempted the following troubleshooting steps:
Clearing the cache and refreshing the report.
Verifying that the original data source (Google Sheets) is updated.
Reconnecting the data source.
Checking filters and applied date ranges in the report.
Unfortunately, these steps did not resolve the problem, and the reports continue to display outdated data.
Details:
Data Source: Google Sheets
Report Access: Editor-level access for connected accounts
Frequency of Issue: Persistent across multiple refresh attempts
Error Messages: No error messages are displayed
Request for Assistance:
Could you please guide us on how to take corrective actions to ensure that the reports reflect the most up-to-date data? If this is a known issue or bug, is there a timeline for its resolution?
I have the same problem. And as far as I understand, Google is slow to solve it.
You can try editing the table or chart, delete and then return some column. This will force the data to refresh.
I don’t see this reported as a bug but I don’t seem to have the ability to add a bug report any more…maybe someone can report this (either via the IssueTracker page, or by putting in a ticket for Looker Studio Pro users? or some other way?) I am seeing this issue too but only intermittently. This forum is GREAT but doesn’t seem to be a place to actually report issues, just hear from other users that may be experiencing the same issues.
Same here, also using google sheets connector. Clearing the cache doesn’t resolve the issue, but strangely, opening the report in an incognito works.
Sometimes it updates when I go into the connection configuration and refresh the fields, but not always.
Just getting some attention on this issue. It began about 48 hours ago and is affecting our Google Sheet datasources.
It is absolutely a real problem. I filed a feedback in Looker Studio with the following information:
In the last 24h (since the morning of Jan 20 Sydney time) Google Sheets connected data sources seem to be erroring in several ways:
1. Refreshing report data manually repeatedly seems to load different data - and the underlying sheet has not been changed. The data seems to be historical data
2. Different charts using the same data sources seem to be referencing different values of data. I suspect that problem 1 is causing historical values of the data to be loaded, but chart by chart - not across the data source as a whole
3. If I “Pause Updates” and then reenable updates I can create the displayed errors on the charts referencing source datafields. There is no error code and it says that a “System error” prevented the data from loading.
As a result of this error our reporting is currently not usable.
This error is across reports, and across computers accessing the same report. It is not a browser issue and seems to be a problem inside Google.
I have not seen this error before in many years of using Looker Studio. I have shared this report with data-studio-help@google.com with Edit access.
Facing the same issue for 2-3 days, maybe even weekend, about Saturday or Sunday, I tried to get in contact with Google Cloud support but sadly they couldn’t help me that much and I can’t create cases.
I have somebody waiting for a demo and sadly I can’t send it due to this issue.
Few months back Looker had similiar issue where you couldn’t copy-paste reports because something was breaking down and it took some time to fix it, hopefully is not the case here.
I have also tried GCP support and am not getting very far. I am going to start to reach into my Google network unless we can find a thread to pull here. Does anybody know who the current Product Manager is for Looker?