I am reaching out to get some urgent assistance regarding our AppSheet Enterprise license activation.
We upgraded our domain ([slco-iq.com]) to the Enterprise plan more than two weeks ago. However, the system still shows that the plan is inactive on our domain. We have opened multiple official support tickets, but unfortunately, we haven’t been able to resolve this yet, and it is currently blocking our development and deployment pipeline.
Could a community manager or a Google specialist please look into this case and help us escalate it to the engineering team for a manual check?
We highly appreciate your quick support to help us get our operations back on track.
I was absent yesterday due to some family matters but let me ask again. From past conversations this is a very strange case since the account was created using another provider. I will get back with some more information by tomorrow at the latest.
According to the latest case number 72005122, I was contacted by Nicolas on June 11th and he told me he would refer the issue to a specialist, but nothing has happened yet.
Hello @Ahmed_SLCO, thank you for providing the update. I have escalated the case to the specialist team and they are investigating it as a priority. I will keep you posted with any further information.
Thanks!
You are on a Google workspace and you upgraded your domains workspace to a Business Enterprise Workspace license or did you purchased additional Appsheet Enterprise License/s.
Note that Workspace Enterprise doesn’t provide any Appsheet Enterprise benefits, you would need to purchase seperate Appsheet Enterprise License seats for users and ensure you assign that license to the required user/s in your workspace License settings..
Currently, our domain has AppSheet Core licenses assigned to our users. We are not expecting Google Workspace Enterprise to automatically provide AppSheet Enterprise benefits.
Our actual issue is that we are trying to purchase and activate AppSheet Enterprise licenses, but we cannot find the option to do so in our Google Admin Console.
When we go to Billing, we do not see the Google Workspace Add-ons section or any option to purchase AppSheet Enterprise / Enterprise Plus licenses. Because of this, we are unable to buy the required licenses and assign them to our users.
Could you please advise why these options are not available for our domain and what steps are required to make AppSheet Enterprise licenses available for purchase?
Just incase you may have missed it, this is path we use on our Workspace. If yours looks different please do let the workspace support team know you need assistance.
The issue is that the “No-code app builder” section does not appear at all in my Google Workspace Admin Console, so I am unable to view or manage any AppSheet subscriptions from there.
I am trying to understand the root cause. Could this be because:
My Google Workspace edition is Business Starter.
There are regional or country restrictions affecting my account.
There is a configuration or licensing issue specific to my Workspace tenant.
I have already discussed all of these possibilities with Google support representatives on multiple occasions. They informed me that they would investigate the issue, but so far no solution has been provided.
Since the menu itself is missing from my Admin Console, I cannot verify or assign AppSheet Enterprise licenses as suggested. Have you seen this behavior before, or do you know of any specific requirements that would make the “No-code app builder” section unavailable?
I heard back from our core support team of what’s happening behind the scenes. In short, because your account was originally provisioned via Wix before transitioning to Google, the Admin Console is experiencing a backend catalog sync mismatch. This technical glitch is causing the billing system to incorrectly hide the ‘Google Workspace add-ons’ menu from your view.
As our next step, I am figuring out a way to escalate this directly to the specialized billing engineering support team to force-enable this option for your domain.
While I wish I could hand you an immediate fix today, please rest assured that I am actively tracking this and will continue pushing hard across our internal teams until we get this fully resolved for you.
I will get back to you with another update by tomorrow at the latest.
