What’s happening
AppSheet is aligning with our customers and has migrated status reporting to the Workspace Status Dashboard.
This dashboard reports widespread issues occurring in the last 7 days, with some details and the current status of the incident. A widespread issue means there’s a systemic problem that is impacting a significant percentage of customers. In the past, we’ve used a combination of reporting on the Cloud Status Dashboard and community posts when impact was constrained.
The Workspace Status Dashboard has a number of features that you might already be aware of from other Google status dashboards, such as an RSS feed you can subscribe to and view of historical data. Historical incidents will remain available on the AppSheet Cloud Service Health page
How we communicate incidents and updates
Once our engineers confirm that there’s an ongoing, widespread issue, we aim to post an incident on the dashboard within an hour, and consecutive updates to the incident within 12 hours. Unlike with a traditional automated dashboard, our global staff reports these updates. The start time of the incident is generally when we managed to confirm the issue.
Outside of the traditional status update you might see, we will also try to provide more information that might mitigate the issue. Of course with any issue, we will keep posting updates to the incident—with mitigation possibilities when available—until the incident is resolved. We consider an incident resolved when our engineers have made changes that will end the impact on the system. While this means that the system itself is now healthy, some apps/automations may experience effects for some time, depending on the type of incident.
Recent Incidents
AppSheet has had several reliability incidents over the past weeks and we are continuing to address internal alerting and scaling gaps. AppSheet’s internal systems are continuing to evolve to support new features and use of AI to create and power intelligent applications. These improvements include removing single points of failure, introducing more zonal and regional segregations, removing unnecessary dependencies, and adopting emerging best practices for security and stability. The migration to the Workspace Status Dashboard will help us improve time to communication for incidents with significant impact. Additionally, we have reprioritized focus on reliability over the next few weeks, ensuring we continue to increase availability as we have over the past several years.
